Frequently Asked Questions

All about OneFit & Memberships

• What is OneFit?
• Why OneFit?
• What is the difference between an Original- and a Lite-membership?
• Prices per city
• How do I sign up as a member?

OneFit Live

• How do online and offline classes work?
• OneFit Live - How to activate your account for Online Classes
• Friend referral - OneFit Live
• Help! My stream isn't working properly. What to do?

Your account & the app

• My personal account details
• How can I switch between Original and Lite?
• Privacy settings
• Adding and removing friends
• Change email adress
• I can't log in

See all 9 articles

Booking & cancelling workouts

• How do I book a class?
• How do I cancel a class?
• Can I work out without a booking?
• Can I plan ahead?
• Waitlist
• How many times can I work out at the same location?

See all 9 articles

Check-ins & no-shows

• How do I check in?
• Problems with checking in?
• Forgot or too late to check in?
• What's a no-show?

Payments

• Direct debit and payment authorisation
• Paying a no-show
• Changing your payment details
• Payment failed

Pausing & stopping

• How do I pause / stop?
• How do I re-activate?

Notifications

• Email / push notifications

OneFit for Business and BFNL

• How to apply for OneFit for Business
• Additional information for OneFit For Business members

Discounts & promotions

• Friend referral

For sports locations

• How do I sign up as a location?

Contact

• Contact us!

Legal information

• Terms and conditions
• Status page
• Summary of modifications applied as per 10 February 2020