Frequently Asked Questions

All about OneFit & Memberships

• Membership changes from November
• What is OneFit?
• Why OneFit?
• How do I sign up as a member?
• What is a OneFit Reset special workout?
• Are the Reset special workouts free of charge?

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Your account & the app

• My personal account details
• I want to up-or downgrade my membership
• I want to edit my privacy settings
• Adding and removing friends
• I want to change my email address
• I can't log in (anymore)

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Booking & cancelling workouts

• Open training and booking classes
• Cancelling a class + late cancel / no-show fees
• I want to do an Open Training / work out by myself
• I want to plan my classes ahead
• I'm on the waiting list for a class. How does that work?
• How many times can I work out at one location?

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Check-ins & no-shows

• Forgot to check in?
• How do I check in?
• Problems checking in
• Too late to check in?
• The no-show fee: all you need to know

OneFit Online

• Online classes: everything you need to know
• Friend referral - OneFit Online
• Help! My stream isn't working properly. What to do?

COVID-19: all information

• Corona and sports: all information

Payments

• Direct debit and payment authorisation
• No-show fee: payment
• How to change your payment details or method
• Failed payments

Pausing & stopping

• Pausing or stopping your membership
• I want to re-activate my membership!

Notifications

• Email / push notifications

OneFit for Business and BFNL

• Update on the termination of our collaboration with Bedrijfsfitness Nederland and High Five
• How to apply for OneFit for Business
• Additional information for OneFit For Business members

Discounts & promotions

• Terms and conditions Mijn Albert Heijn Premium members
• Friend referral €20

For sports locations

• How do I sign up as a partner location?

Contact

• Contact us!

Legal information

• Terms and conditions
• Status page
• Summary of modifications applied as per 10 February 2020