Frequently Asked Questions

All about OneFit & Memberships

• What is OneFit?
• Why OneFit?
• What is the difference between an Original and a Lite membership?
• Prices per city
• How do I sign up as a member?

OneFit Online

• How do online and offline classes work?
• OneFit Online - How to activate your account for Online Classes
• Friend referral - OneFit Online
• Help! My stream isn't working properly. What to do?

Your account & the app

• My personal account details
• I want to switch my membership from Lite to Original (or other).
• I want to edit my privacy settings
• Adding and removing friends
• I want to change my email address
• I can't log in (anymore)

See all 8 articles

Booking & cancelling workouts

• Open training and booking classes
• How do I cancel a class?
• I want to do an Open Training / work out by myself
• I want to plan my classes ahead
• I'm on the waiting list for a class. How does that work?
• How many times can I work out at one location?

See all 9 articles

Check-ins & no-shows

• How do I check in?
• Problems checking in
• Forgot, or late, to check in?
• Our no-show fee policy

Payments

• Direct debit and payment authorisation
• Paying a no-show fee
• Changing your payment details
• My payment failed

Pausing & stopping

• How do I pause / stop?
• How do I re-activate?

Notifications

• Email / push notifications

OneFit for Business and BFNL

• How to apply for OneFit for Business
• Additional information for OneFit For Business members

Discounts & promotions

• Free Trial
• Heineken 0.0 campaign - Jan-March 2021
• Friend referral

For sports locations

• How do I sign up as a location?

Contact

• Contact us!

Legal information

• Terms and conditions
• Status page
• Summary of modifications applied as per 10 February 2020