If you opened this FAQ from our FAQ site, please not that this article is only for a select group of members who received this link in an email sent by us. If you did not receive this email it does not apply to you.
In response to the lockdown on the 15th of March, we paused all active memberships. Now that all the gyms and studios are open again, we are reactivating all memberships that are still paused.
Read this article carefully, so you know what to expect and what steps you can take.
Important things to know:
- We will approach members via email in groups*.
- Membership reactivation automatically starts on the date indicated in this email.
- You’re always in control; you can activate your membership at any time via your membership settings. Make sure you use the "continue" button at the top of the screen to activate your membership immediately.
*If you or one of your friends haven't received an email yet, don't sweat it; everyone will receive one in time.
Is it safe to play sports? What COVID-19 measures are there?
Read our FAQ page about the measures that have been taken and how you can take responsibility.
Note: The open training check-in routine is also different now.
>> Sports after 1 July - all you need to know <<
1. I'm on holiday or I don't feel comfortable exercising on the date my membership is automatically activated. What should I do?
It states, in the mail you received from us, that we will reactivate your membership on September the 1st. If on this date, you are on holiday or do not want to begin exercising yet, you can choose to be reactivated on the following future date:
- 17th of September.
If you would like to the 17th of September, please let us know >>Here<< (link expired). The deadline for letting us know is before August 28th, 09:00 AM.
Want to use up your remaining days before we say goodbye? You can also choose to cancel your membership immediately after the reactivation date we gave you via mail. This prevents your membership from renewing automatically.
2. When my membership was paused on March 15th, my payment period was not over. What will happen with my remaining days?
When you, or we, reactivate your membership, your leftover days will begin before the following renewal. In the email you received, you can see how many days you have left.
It could be that the email stated that for example, you have more than 30 days left, this is because your membership period was almost over when we paused your membership - you still had less than 10 days - at that moment there was already a collection triggered for your next period. So for example: 9 days left of your current period + 30 days of your new period.
Do you have between 11 to 30 days left? Please note that if you do not want your membership to be renewed you will have to pause your membership before the 10th day before the end of your period, on the 10th day we will start the collection for the next month. Please read the email carefully, so you can pause/stop on time, if you are too late to cancel we cannot process a refund.
3. I want to stop my membership with OneFit, but I can't in the app.
We are going to reactivate everyone whose account we 'frozen' in March. Therefore, it is not possible to stop this now. On the day of activation, you can immediately stop your membership in the app. This way you will be on time and it will not be renewed.