You can complete a failed payment manually via the app:
- log in
- go to "Account" > "Settings" (gear icon)
- choose "Payments"
- click on the outstanding fee
- after a successful payment, your account will be immediately automatically unblocked.
You can also pay via the website:
- log in
- go to "My Account"
- choose "Payments"
- click on the "Pay" link next to the outstanding fee
When the payment is complete the status will change to ‘OK’. Your account will be automatically unblocked after a successful payment.
There are many reasons why a payment could fail. Due to privacy restrictions, we can't see exactly why a payment was unsuccessful. If you would like more information on what went wrong, we advise you to contact your bank.
Our system tries a maximum of three times to withdraw the money. If it doesn't work, do it manually via the app.
If a payment keeps failing please try again or contact us.
Comments
0 comments
Article is closed for comments.