Failed payments

A failed payment can have many reasons. Due to privacy restrictions, we can't see exactly why a payment was unsuccessful. Please contact your bank for further information about this. Our system tries a maximum of three times to withdraw the money. If it doesn't work, do it manually via the app or website:

You can complete a failed payment manually via the app:

1. log in
2. go to "My OneFit" > "Settings" (gear icon)
3. choose "Payments"
4. click on the outstanding fee
5. after a successful payment, your account will be immediately automatically unblocked.

You can also pay via the website:

1. log in
2. go to "My Account"
3. choose "Payments"
4. click on the "Pay" link next to the outstanding fee

When the payment is complete the status will change to ‘OK’. Your account will be automatically unblocked after successful payment. 

If a payment keeps failing please try again or contact us.