You can pause/stop your membership via the app or website.
Via the app:
- Go to Account > Settings
- scroll down and click "My Membership"
- Select "Membership Settings" > Stop membership
- Follow the steps
Pause / stop via the website:
- log in click on the avatar in the upper right corner
- go to My Account > Membership
- select "Membership Settings" and click "Stop membership"
- Follow the steps
At OneFit, by 'pausing' your membership, we also mean 'stopping'. If you pause your membership, you become inactive in our system until you manually activate your account again.
You always pay for your membership per 30 consecutive days.
If you wish to discontinue after a period of 30 days, you must indicate this at least 10 days before the end of your current period. The 11th day before the end of your current membership period is the last day to submit any changes. The last date on which you can make changes to your membership (pausing, stopping, changing cities, etc.) for the upcoming period is always clearly indicated in the Membership Settings overview.
Once your membership is cancelled, you can still use your membership until the end of your current period. The next membership period will be cancelled as well as direct debits for further periods.
As your OneFit-membership runs for 30 consecutive days, it is unfortunately not possible to pause after having used a certain number of days and use the "remaining days" another time.
If your period runs from 01-05 until 30-05 and you want to pause your membership during the next period, you have to stop or pause your membership before 20-05. Your membership will then not be extended for the next period, starting on May 31.
Bedrijfsfitness Nederland or High Five Fitness Network Member
If you have a membership via an external party, the Membership Settings are not available in your account.
You need to contact the external party managing your account (for High Five and BFNL) to pause/stop your membership. Make sure you reach out in time.