How do I pause / stop?

At OneFit, pausing is the same as stopping. You are inactive in our system until you activate your account again. With OneFit you always pay per 30 consecutive days.

If you do not want to continue after a period of 30 days, you must indicate this a minimum of 10 days before the end of your current period. Meaning, the 11th day before the end of your current membership period is the last day to submit any changes. Once your membership is cancelled you can still use your membership until the end of the current period. The next membership period will be cancelled as well as direct debits for further periods.

Pause / stop via the app:

• go to Account > Settings
• scroll down and click "My Membership"
• Select "Membership Settings" > Stop membership
• Follow the steps

Pause / stop via the website:

• log in click on the avatar in the upper right corner
• go to My Account > Membership
• select "Membership Settings" and click "Stop membership"
• Follow the steps

Note: we use a cancellation period of at least 10 days. If you want to prevent a new period from starting, you must indicate this in the above way at least 11 days before the end of your current period.
The last date on which you can make changes to your membership (pausing, stopping, changing cities, etc.) for the upcoming period is always clearly indicated in the Membership Settings overview.

A OneFit-membership always runs for a period of 30 consecutive days, so it is unfortunately not possible to pause after having used a certain number of days and use the "remaining days" another time. 

Example
If your period runs from 01-05 until 30-05 and you want to pause your membership during the next period, you have to stop or pause your membership before 20-05 at the latest. As a result, your membership will not be extended for the next period, starting on May 31. If you pause on or after 20-05, your membership will first be extended and paused after the coming period.

OneFit for Business, Bedrijfsfitness Nederland, or High Five Fitness Network Member
If you have a membership via your employer or an external party the Membership Settings are not available in your account and you need to contact our Community Succes Team (for OneFit for Business) or the external party managing your account (for High Five and BFNL) to pause/stop your membership. Make sure you reach out in time.