You must fill in personal information when logging in via the website. Make sure that you:
- Choose your gender; some classes are only bookable for a specific gender.
- Upload a profile picture. This picture is not public but can be checked by locations to match you to your account.
You can easily change your password yourself via the website or the app.
Via the website:
- log in
- select "My Account" from the drop-down menu in the upper right corner
- click on "Account Settings"
- enter a new password
- click on "Save" at the bottom
Via the app:
- Click on your name in the lower right corner (Account)
- Go to "Settings" (gear icon)
- Go to "My account details"
- Click on "Change password"
- enter a new password and click "Save" in the upper right corner
Forgot your password?
- go to the login page
- enter your email address
- click on "Forgot password"
If you didn't receive an e-mail (even in the spam folder) then please contact our Community Success Team.