If you're experiencing problems checking in with the OneFit app, there may be several reasons why. Please follow the steps below to check whether you meet all conditions for a fully functioning app.
Is your phone compatible with the OneFit app?
You can find current device/software requirements here.
Does your phone have a good data/internet connection, via 3G, 4G, or WiFi?
Check your bars at the top of your phone screen and turn them on your wifi or mobile data connection.
Is GPS enabled for the OneFit app?*
Ensure that the option 'Use Mobile Data For OneFit' is turned on. And make sure your phone's GPS setting is set to "High Accuracy".
Tip: sometimes specific metal objects, building materials, etc. can interfere with the GPS signal. We therefore advise you to always try to check in just outside the studio/gym instead of from inside the studio.
Have you installed the latest version of the app?
You can find your current version of the app by clicking on 'Account' and scrolling down. Check if this is the version of the app you can download from the App Store or Google Play Store.
Have you installed the OneFit app on multiple devices?
You can only use the OneFit app on one device at a time.
If you get a message that you have to wait 24 hours before you can use the app because you have changed your phone, please let us know by giving us a call - we can reset your account immediately to get you back in the game!
Have you restarted your phone and reinstalled the app?
It can help to restart your phone, to reinstall the app or just log out and then log in again.
If you still encounter problems afterwards, answer the questions below and send us a screenshot of the problem you're experiencing (if you can). Please send this information to our Community Succes Team. Based on your feedback, we can help you further and continuously improve the functionality of the app.
- What's going wrong? What steps did you take within the app ?:
- Notification within the app (if applicable)
- Make and type of phone (eg iPhone 6S)
- Software version (eg Android 5.0 or Apple iOS 10.0)
- Version of the OneFit app (eg 1.5.1)
You can send us this information via e-mail to email@example.com or use another way to get in touch with us.