Problems checking in

Experiencing checkin problems? There may be several reasons why.

Please follow the steps below and check whether you meet all the conditions for a fully functioning app.

1. Is your phone compatible with the OneFit app?
Find current device/software requirements here.

2. Does your phone have a good data/internet connection? 3G, 4G, or WiFi?
Check the bars at the top of your phone screen. Activate them via your wifi or mobile data connection.

3. Is GPS enabled for the OneFit app?*
Ensure that the option 'Use Mobile Data For OneFit' is turned on. Set your phone's GPS setting to "High Accuracy".

Tip: sometimes metal objects, building materials etc. can interfere with the GPS signal. Always try to check in just outside the studio/gym instead of inside the studio.

4. Have you updated to the latest version of the app?
You can find the current version of the app by clicking on 'Account' and scrolling down. Check if this is the version of the app you can download from the App Store or Google Play Store. 

5. Have you installed the OneFit app on more than one device?
You can only use the OneFit app on one device at a time. 

If you get a message that you have to wait 24 hours before you can use the app because you have changed your phone, give us a call. We can reset your account immediately and get you back in the game!

6. Have you restarted your phone and reinstalled the app?

If nothing else works, restart your phone, reinstall the app or log out and in again.

Still encountering problems?
Answer the questions below and send us a screenshot of the problem you're experiencing.

Send this information to our Community Success Team.

Based on your feedback, we can help you further and continuously improve the functionality of the app.

Include the following information:

- What's going wrong? What steps did you take within the app?
- Notifications within the app (if applicable)
- Make and type of phone (eg iPhone 6S)
- Software version (eg Android 5.0 or Apple iOS 10.0)
- Version of the OneFit app (eg 1.5.1)

You can send us this information via e-mail to info@one.fit or use another way to get in touch with us.

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