Are you going to an offline class on-location (outdoors)? Then please read the following articles: about how to book, how to cancel and how to check in for offline classes on location.
Online classes
Please note: To stream online classes, you must have an active OneFit membership.
You can do Online Classes if you have an active OneFit Membership.
Booking for online classes works the same as booking for regular workouts. The online classes are marked with a special icon in the Classes-overview in your app. You can also use the filter for online classes to exclude all offline classes. By clicking on the class and booking, you can get access to the online workout.
When it is time for the class to start, simply open the live stream link. You’ll find these in your OneFit schedule, check-in screen or by simply clicking the link in the e-mail we send you 30 minutes before the Online Class starts.
What do I need to participate in an Online Class?
In the class description, you’ll find all you need to know about what props you may need for the class, the type of workout you can expect and the language the class will be taught in.
How do I check in for my Online Class?
From 30 minutes before its start time, all participants will be checked in for the class automatically by our system. So for Online Classes, you do not have to manually check in yourself.
How do I cancel my Online Class?
You can cancel for free up to 30 minutes before the class starts. Do so by selecting the class in your schedule and cancelling it here.
What if the live stream doesn’t work or I get disconnected due to a bad internet connection?
You can always reload the Online Class by clicking the link if there’s any interruption in your connection. If the link is not working or you run into any other issues, please contact our Customer Experience team.
Will I get a no-show fee if I don’t attend the Online Class/livestream?
No, if you haven’t cancelled the class you’ll be automatically checked in for the Online Class, so no no-show fee will be charged.
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