I was too late to check in, what now?
In case you were late (checking in is allowed from 30 minutes before until 5 minutes after the start of class), first ask at the location if you are still allowed to attend the class. If yes, follow these steps:
- Try to check in one more time just to be sure.
- Make a screenshot of your location on your phone in the OneFit app and send it to us so we know that you have attended. This is your proof of attendance
- We can check you in up to 3 days after the class if we've received proof of attendance.
- Please note: if you can't provide us with proof that you attended the class, we can't check you in.
Note: The instructor or front desk staff at the location can verify your class booking in the partner portal but he/she is not able to check you in. Their administration is not visible to us, so we can unfortunately not check if your name was on their attendance list.
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