How do I check in? – OneFit FAQ

You can easily check in with your OneFit app and are responsible for checking in for all visits. Your check-in is your entry ticket; you cannot exercise without one. A location or an instructor cannot check you in, but only check and confirm whether a check-in was successful.

Check-in for booked classes is possible from 30 minutes before to 5 minutes after the scheduled starting time and must be done at the location.

Here's how to check in for booked classes:

Open the app
Go to 'My OneFit' (icon on the bottom right), in this screen you will see your reserved classes under 'My Schedule'.
Click on check-in next to the particular class and confirm
Show the confirmation of your check-in to the location

Here's how to check in for visits without a reservation:

Open the app
Click on 'Check-in' at the bottom of the main menu
Click the blue 'check-in' button, and confirm your check-in
Show the confirmation of your check-in to the location

Tip: You can also confirm a successful check-in yourself. In the check-in screen (get here by clicking the “Check in” icon at the bottom) you can see your recent successful check-ins. If your check-in isn't listed, something went wrong and you need to try again.

Here are some more helpful tips for when you experience problems checking in.

If check-in fails, please contact us through the contact form.

Please note: To check-in through our Customer Experience team, you must have proof of attendance (OneFit app or Google Maps screenshot or on-site selfie).

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