How do I check in?

When visiting a OneFit location, you must check-in on the OneFit app. Checking in is necessary if you are attending a class. It is also necessary for Open Training ( if you are using the gym or spa, for example).

Your check-in is the confirmation OneFit uses to pay the location for your visit. For this reason, you must check-in in order to participate in the class.

The checkin window is from 30 minutes prior to your class until 5 minutes after the class start-time.

How to check in for a booked class:

1. Open the OneFit app
2. Go to  "My OneFit" (bottom right icon, which will show your name when you're logged in), here you will see your reservations listed under 'My Schedule'
3. Click on "Check in" button next to the class
4. Click on the blue "Check-In" button confirm your check in
5. Show the confirmation of your check-in to the location's staff

How to check in for Open Training:

1. Open the app
2. Click on 'Check-in' tab at the bottom of your screen
3. Click on the blue 'Check-in' tab and confirm your check-in.
4. Show the confirmation of your check-in at the location

For the check-in function to work, your phone needs an active internet connection (3G/4G/Wi-Fi). The OneFit app needs permission to use your phone's GPS location.

You can check if your check-in was successful by selecting the "Check-in" icon at the bottom of your screen. All recent successful check-ins will be displayed here. If you can't see your check-in, you must try checking in again.

Forgot to check in?

In case you forgot to check in at the location and you received a no-show fee (even though you attended the class), please reach out to our Community Success team. They can check you in manually.

Please note that for check-ins through our team you'll need to provide proof of attendance (a GPS/Google Maps screenshot or selfie). 

You must contact us within 3 days after the class. Manual check-ins will not be possible any later. 

Find check-in pro tips here