Help! My stream isn't working properly. What to do?

There you are, dressed up and 'ready to give it your all' during your pnline OneFit class, but then it keeps on loading, the sound doesn't seem to work or it doesn't seem to play the stream on a big screen ... what to do?

Luckily most of the time it goes well, but there can be some factors that make the stream suddenly go less smoothly than intended. With the tips and tricks in this article, we hope that streaming problems can be resolved.

• Did you know that 30 minutes before the workout you will receive an email with a link that allows you to watch from your laptop? When you open the stream on your laptop there is also a button to view it full screen. 
• Besides watching it on your laptop screen, it is also possible to watch it on your TV. If you open it in the Chrome browser you can cast that screen to your TV! Read more on how to do this here.

The stream's working, but it keeps loading. How do I fix this?

If the stream keeps on loading but we haven't canceled it, it could be due to your internet connection or the device or computer it is played from. 

We assume that you have reloaded the image a number of times already. If not, please try to refresh first. Still not working? Check the steps below:

Check your WiFi connection

• See if your WiFi has a good connection. You can test the speed of your internet by going to this website www.speedtest.net. On the following website you will find tips on the right speeds for streaming via WiFi. 
• You can also reboot your router/modem by unplugging it for 10 seconds and then rebooting it. Then do a speed test again, this usually improves the speed.
• Pro-tip: Do you live in a big house with a lot of concrete walls? This can also affect the connection. Move closer to the router/modem or to a place where the connection is better.

Close unnecessary tabs/programs/apps on your device

Always close any unnecessary programs or apps that are open in the background first. All this is often running in the background at the expense of stream quality. The less your computer or phone has to work in the background the better!

Another problem is that your device doesn't have enough memory to function properly. You can also check this and clear up your device if necessary. 

The sound doesn't work

We test the sound and watch the Livestream backstage. If the sound doesn't work, there's a good chance that a setting is not right for you. 

• Make sure you haven't accidentally muted your sound or muted the sound of the stream itself.
• Check if there are no (wireless) headset, speakers etc. connected that are muted or that you can't hear because they are somewhere else. So disconnect all your Bluetooth devices. 
• Check if the sound works via the OneFit app or on your computer. If the sounds not working on both your phone and computer please contact us, so we can find out if there's something wrong with the stream.

What does OneFit do to make sure the stream goes well?

Unfortunately, we cannot guarantee that it always goes smoothly, but behind the scenes, we do the following:

• We always test extensively when a studio registers to offer online classes if the stream works and their settings and set-up meet our requirements. 
• There is always someone from OneFit who, before the stream goes live, tests if it all works and then checks with the whole stream to see if there are any problems. Unfortunately, it can happen that due to a technical problem the stream has problems or can't even start... We will try to solve it as soon as possible. If it doesn't work out at that moment, we may have to cancel the class. Annoying of course! 

When it does happen that we have to cancel your class, you can immediately make another booking. If there is nothing more planned then we also have a number of recorded workouts for home. You can find them here.

I want to watch from a big screen, how do I do that?

If you watch the online class via your app it is possible to 'cast' the stream to a TV. When you have opened the stream on your phone you will see an icon at the bottom of your screen where you turn on the streaming, you will then see the devices on which it is possible to cast your stream to

The button looks like this:

Feedback or questions?

We are available Monday through Friday from 9am to 5pm and Saturday and Sunday between 10am and 3pm via contact form & e-mail.