If you are using a new phone, you have to wait 24 hours before you can log in again. This is to prevent fraud. You can only use the OneFit-app on one device at any time.
If you want to use the app sooner, please contact our Community Success Team and we can reset your account manually so you can immediately log into your new device.
In a hurry? Make sure to contact us via phone for the quickest response.